Privacy Policy

1. Introduction

Elevare Living ('we', 'us', 'our') respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, and safeguard your data when you visit our website, visit our showroom at 11 Mount Street, Perth WA 6000, or contact us via phone at +61 8 4732 9581 or email at Elevare living@gmail.com.

2. Information We Collect

We collect only the information necessary to provide you with our furniture services and improve your shopping experience. Depending on how you interact with us, we may collect:

• Personal identification information: name, billing and delivery address.
• Contact details: phone number, email address, and your preferred communication method.
• Project details and preferences: information you provide about your furniture requirements, design style, measurements, or service inquiries.
• Transactional information: your purchase history, payment method details (handled securely by payment gateways we do not store full card data), and delivery preferences.
• Technical data: IP address, browser type, pages visited, and device information collected via cookies or similar technologies.

3. How We Use Your Information

The data we collect enables us to operate effectively and provide you with personalised, high-quality service. We use it for the following purposes:

• To process enquiries, provide estimates, design consultations, and quotations for custom furniture, restoration or reupholstery.
• To manage and complete your order or service project, including coordinating manufacturing schedules and white-glove furniture delivery.
• To communicate with you regarding appointment confirmations, order updates, warranty information, or important changes to our policies.
• To send you marketing communication about our services, exclusive offers, or new collections, but only if you have provided your explicit consent and can opt-out at any time.
• To improve our website experience and service performance through internal analytics.

4. Disclosure and Sharing of Information

We never sell your personal information to third parties. We may disclose your information only in specific circumstances necessary to deliver our services:

• Service and trade partners: such as fabric suppliers, delivery/logistics companies, or third-party restoration specialists, only to the extent needed to fulfil your service request.
• Professional advisers: such as legal, accounting or insurance providers engaged by us.
• Legal compliance: when required by Australian law, court order, or regulatory authority.
• Business transfers: in the event that the business, or parts of it, are sold, merged or restructured, your information may be transferred to the prospective buyer or new entity.

All recipients of your information are bound by obligations of confidentiality.

5. Data Security and Retention

We implement robust technical and organisational safeguards to secure your personal information. Access is limited only to authorised staff who require it for legitimate business purposes. We keep your data only as long as necessary to meet the purposes described in this policy or to comply with legal obligations in Australia.

6. Your Rights and Access to Information

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate data, or request the deletion of non-essential details. If you have a complaint regarding our handling of your data, we encourage you to contact us first, and review our Legal Information policy page. You may also lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC). Please direct any privacy enquiries to our email address provided on this website.