Refund Policy

1. Purpose and Scope

Elevare Living aims for full satisfaction in every made-to-order furniture or restoration engagement. Because our primary operation involves made-to-measure, personalised items, this policy covers new stock purchases, custom crafted furniture, and reupholstery projects, as well as deposit refund rights. These commitments align Australia Consumer Law.

2. Deposit and Cancellation Refund

A non-refundable deposit is generally required to begin production of a custom project, given it covers design work and reserved materials. However, cancellation rights apply depending on production stage.

• Cancellation within 48 hours of deposit: 100% of initial amount will be refunded, as no work has yet started.
• Cancellation after the design consultation only, but before any fabrication process commences: we can recuperate an administrative cost of 15% - 20% to cover time spent.
• Cancellation once materials are cut or commissioned: full deposit is considered lost because suppliers no longer offer us material repay arrangements.

3. Faulty Workmanship or Damaged Goods

If a product arrives damaged in transit or with a clearly visible manufacturing defect upon assembly, we will remediate at no extra cost. Notify us within 72 hours of receiving your product by sending a photo or video to the associated email.

• We will coordinate a pickup or send a timber repair technician to your residence.
• Where correct repair is not structurally reasonable, we will either remake the piece or refund the proportionate value.
• Should a fault surface within the warranty duration (it varies for restorations and built-ins), we treat every serious joint instability with urgency.

4. Standard Stock Items Purchases

Sale items we inventory are added exception: Because we select materials and finish design to order, we typically have no 'off-the-shelf' returns unless an item that fits in your space could cause clashes. We will honor a refund of any unused standard merchandise in original packaging if you notify us within fourteen days from date of invoice – less a 10% restocking cost.

5. Eligibility for Refund

Refunds are processed after our workshop does a diagnostic and returns a verdict. For reason of design modifications after production starts, any turnaround may bring additional labor costs that consume part of production sum before refund balance is generated. All returns must be unworn, without chemical smells, and ideally with the original white glove crate if supplied.

6. Refund processing schedule

Payments originating via your initial deposit method: once you accept an amount determined by the warranty principle, refunds go within ten working days to your banking account displayed at the project contract, and we instantly forward a settlement slip to your email.